Privacy policy
Effective date: February 10, 2026
Last Updated: February 10, 2026
Navimow and Navimow's global affiliates respect your privacy.
This Privacy Policy (“Privacy Policy”) explains how Navimow (Hong Kong) Trading Limited, together with its global affiliates (“Navimow”, “we”, “our” or “us”), collects, uses, stores, discloses and otherwise processes Personal Information (as defined below) in connection with your access to and use of our website at our Australian-facing website https://au.navimow.com/ (the “Website”), and our products and services.
We are a company incorporated in Hong Kong. Depending on how we operate and collect information in Australia, the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”) may apply to some or all of our handling of personal information. We take reasonable steps to handle personal information in accordance with applicable Australian privacy laws to the extent they apply, including the APPs.
This Privacy Policy applies to your use of our Website, online store, and related products and services (collectively, the “Services”), including when you browse, make a purchase, or otherwise interact with us.
If you are under the age of 18, do not meet the minimum age requirements applicable in your place of residence, or are otherwise subject to legal restrictions that limit your ability to use our Services, you must not access or use our Services unless your parent or legal guardian has reviewed this Privacy Policy and has provided consent where required by applicable law.
By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by the terms. The Terms of Use, together with our Privacy Policy, and other terms displayed on the Website, constitute the entire agreement between you and us in relation to your use of our Services.
In the event of any inconsistency between the provisions of this Privacy Policy and the Terms of Use concerning the collection, use, disclosure, or protection of personal information, the terms of this Privacy Policy shall prevail to the extent of that inconsistency. Any new Services we offer are also covered by this Policy unless stated otherwise.
1. What personal information we collect and how we collect it
For the purpose of this Privacy Policy, "Personal information" has the meaning given in the Privacy Act 1988 (Cth) and generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on how you interact with our Services, the following data may be collected by or on behalf of Navimow and may constitute Personal Information under applicable Australian privacy laws:
1.1 Personal Information you create or provide to us
We may collect certain information you choose to create or provide to us when you visit or use the Services, including:
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Account Registration Data |
If you create an account (where available), we may collect your email address and/or mobile number and a password. We use account credentials to enable access to your account, to administer account functions, and to help protect our Website and customers from unauthorized access and fraud. |
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User Profile Data |
If you choose to provide additional account information (for example, preferred name, saved addresses or communication preferences), we will use it to administer your account and improve your shopping and support experience. |
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Credentials |
Login credentials and authentication information used to securely access your account or services. |
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Payment Information |
When you make a payment, we may collect limited payment-related information depending on the method you choose, such as your name, payment method type, card type, expiration date, and certain digits of your card number. We do not collect or store your full card number. Payments are processed by authorized third-party payment providers. |
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Transaction Information |
When you purchase or request products or services, we may collect transaction-related information such as product details (including price, description, specifications and quantity), order and delivery details, shipping and tracking information, and limited payment-related details. |
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Contact Information |
Name, email address, telephone number, shipping address, billing address and postal code. |
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Customer Support and After-sales Information |
When you contact us for support or after-sales service, we may collect information relevant to your request, such as product model, serial number, proof of purchase, fault descriptions, troubleshooting information and related communications. |
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Dealer Application Information |
If you apply to become a dealer, distributor or business partner, we may collect your name, business name, ABN/ACN (if applicable), business contact details, trading address and information included in your application. |
1.2 Personal Information collected during the use of our services
(a) We may collect certain information that is generated or collected automatically when you use our website, products and services through the use of cookies, log files and similar technologies.
(b) This information may include device and usage data, IP addresses, browser type and version, operating system, cookies, referrer URLs, web beacons, tags, and information about your interactions with our website.
1.3 Personal Information from third-party sources
(a) We may receive personal information about you from third parties, including vendors and service providers who assist us in operating our website and providing our Services such as e-commerce platform providers and payment processors. This may include website activity data collected through cookies and similar tracking technologies, transaction information from retail or distribution partners, advertising interaction data, and account details where you choose to use social login services.
(b) Any personal information we receive from third parties will be handled in accordance with this Privacy Policy and we will only use it for the purposes described below or as otherwise permitted or required by law.
(c) The data we receive from these third-party services is dependent upon your privacy settings with them. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Services.
(d) You may interact with a link to or from a third party or a social media feature. If you follow a link to any of these websites, note that your interactions with these companies are governed by their privacy policy, not ours. We recommend that you review the policies and terms of use of any third party before you submit any information to those websites.
1.4 Sensitive information
(a) For the purpose of this Privacy Policy, "Sensitive Information" is a subset of Personal Information and includes categories such as health information.
(b) We do not seek to collect Sensitive Information. Please do not provide sensitive information unless we specifically request it and it is reasonably necessary for a particular purpose. If we do collect sensitive information, we will handle it in accordance with applicable law.
2. How we use your Personal Information
2.1 We may use your personal information for the following purposes:
(a) Provide and operate our products and services: To operate our website, sell and deliver products, process payments, manage orders, arrange shipping, facilitate returns or exchanges, and otherwise perform our contract with you.
(b) Customer support: To respond to enquiries, provide troubleshooting and product support, manage warranty claims, arrange repairs or replacements, and communicate with you about your requests.
(c) Dealer applications and business cooperation: To process and assess applications from individuals or businesses seeking to become authorized dealers, distributors, or business partners, and to communicate regarding such applications.
(d) Online consulting and enquiries: To respond to online consultation requests, contact forms, or other enquiries submitted through our website or communication channels.
(e) Product feedback and reviews: To collect and analyze feedback, reviews, and suggestions about our products and services to improve product quality and user experience.
(f) Website operation, analytics and business management: To analyze website usage, monitor and manage website performance, track user activities on our website, and collect statistical information about our customer base and business operations.
(g) Marketing and promotional communications: To send marketing or promotional communications about our products and services, where permitted by law or with your consent. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.
(h) Security, fraud prevention and legal compliance: To protect our website, systems, and users, detect and prevent fraud or misuse, enforce our terms and policies, and comply with applicable laws and regulatory requirements. We aim to keep our descriptions consistent and do not remove necessary functions or purposes from this list.
3. How we disclose your Personal Information
3.1 We may disclose your personal information with the following categories of recipients where necessary to operate our business, provide our products and services, and comply with applicable laws.
(a) Our affiliates: We may share your personal information with our related bodies corporate (if any) and other entities within our corporate group (“Affiliates”) for business operations, customer support, internal reporting, and to provide and improve our products and services.
(b) Service providers and vendors: We may disclose personal information to third-party service providers who perform services on our behalf, such as:
(i) Website hosting and IT service providers;
(ii) Payment service providers;
(iii) Order fulfillment, logistics and delivery providers;
(iv) Customer support and technical support providers;
(v) Marketing, analytics and advertising service providers;
(vi) Professional advisers.
These service providers are authorized to use your personal information only as necessary to provide services to us and are required to protect your information in accordance with applicable confidentiality and security obligations.
(c) Business partners and dealers: If you purchase our products through authorized dealers, or if you apply to become a dealer, distributor or business partner, we may share relevant personal information with such partners for order processing, fulfillment, customer support, warranty handling, or to assess and manage the relevant application or business relationship.
(d) Business transfers: We may disclose or transfer your personal information in connection with a corporate transaction, such as a merger, sale of assets, restructuring, financing, or acquisition of all or part of our business.
(e) Legal and regulatory authorities: We may disclose personal information where we reasonably believe such disclosure is necessary to comply with applicable laws, regulations, court orders or legal processes, to respond to lawful requests from government or regulatory authorities, to enforce our terms and policies, to detect, prevent or investigate fraud, security incidents or other unlawful activity, or to protect the rights, property or safety of us, our customers, or others.
(f) Marketing communications: We may send marketing communications about our products and services where you have consented, where you would reasonably expect to receive them, or otherwise as permitted by law. We will comply with applicable Australian marketing laws including the Spam Act 2003 (Cth). You can opt out of marketing communications at any time by using the unsubscribe facility in the message or by contacting us using the details in section 12 below. Even if you opt out, we may still send you non‑marketing communications that are necessary to provide the products and services.
4. Transfer of Personal Information outside of Australia
4.1 We operate as part of a multinational group and use global service providers, personal data we collect may be processed or accessed in countries or regions outside of Australia where we or our affiliates, subsidiaries, service providers, or business partners are located.
4.2 When we transfer personal information outside of Australia, we take commercially reasonable steps to ensure that the overseas recipient handles your personal information in a manner consistent with this Privacy Policy and applicable Australian privacy laws. This may include entering into contractual arrangements that require overseas recipients to implement appropriate security measures and to use personal information only for permitted purposes.
4.3 We may use overseas facilities to host or process personal information, including facilities located in countries such as China, the United States, Singapore and Germany.
4.4 By providing your personal information to us, you acknowledge and agree that your personal information may be disclosed overseas as described in this Privacy Policy.
4.5 If you would like more information about our overseas disclosures or the safeguards we use, please contact us using the details set out in section 12 below.
5. How we store your Personal Information
5.1 We take reasonable steps to ensure personal information is stored securely.
5.2 We retain your Personal Information only for as long as necessary to fulfill the purposes in this Privacy Policy, including providing the Services, complying with legal and tax obligations, resolving disputes, and enforcing our agreements.
5.3 In determining how long to retain Personal Information, we consider factors such as:
(a) Whether we have an ongoing relationship with you (for example, if you have an account or have recently purchased products or contacted us);
(b) Whether the information is needed to provide services or manage our business operations;
(c) Whether we are required to retain the information to comply with legal, tax, accounting or regulatory obligations; and
(d) Any applicable limitation periods under law.
5.4 When Personal Information is no longer required, we will take reasonable steps to permanently delete or destroy the relevant Personal Information; or anonymize or de-identify the relevant Personal Information.
6. How we protect your Personal Information
6.1 We implement reasonable technical and organisational measures designed to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include encryption in transit, access controls, logging and monitoring, staff training and vendor security requirements.
6.2 These measures may include, where appropriate:
(a) Using encryption and other security technologies to protect data during transmission and storage;
(b) Implementing access control mechanisms to restrict access to Personal Information to authorized personnel only;
(c) Applying internal policies and procedures governing the handling of Personal Information; and
(d) Regularly reviewing and improving our security practices.
6.3 In compliance with the Privacy Act 1988 (Cth) and Australia’s Notifiable Data Breach (NDB) scheme, a data security incident refers to unauthorized access, disclosure, loss or integrity impairment of personal data, while a "notifiable data breach" is one likely to cause serious harm (e.g., identity theft, financial loss); we have an incident response mechanism, and upon detecting a suspected incident, will activate emergency measures, complete a risk assessment within 30 calendar days (per Privacy Act s 26WH) to determine if it is notifiable, document the incident, notify affected users (via registered email/SMS) and the Office of the Australian Information Commissioner (OAIC) as soon as practicable if confirmed as notifiable (no rigid time limit), take internal rectifications for non-notifiable breaches, take reasonable technical/organizational measures to protect data (see Clause 6) but assume liability only for incidents caused by our intentional misconduct or gross negligence (not for third-party breaches, user negligence, force majeure or minor damages despite remedies), and request you to contact us via the "Contact Us" section if you suspect an incident (e.g., unauthorized account access) for prompt verification and updates.
6.4 While we take reasonable steps to protect your Personal Information, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of your Personal Information.
6.5 You are responsible for keeping your account credentials confidential and secure. We recommend that you use a strong and unique password, do not share your account details with others, limit access to your devices and browsers, and log out after use, especially on shared or public devices.
6.6 If you have any questions or concerns about the security of your Personal Information, please contact us using the details set out in the "Contact Us" section below.
7. How we use cookies and similar online technologies
7.1 Cookies are small text files placed on your device when you visit our website. They help us recognize your browser or device and remember certain information about your visit. Cookies do not usually identify you by name, but they may identify your device or browser.
7.2 Like many websites, we use cookies and similar technologies to help our website work properly, to remember your preferences, to understand how our website is used, and to measure and improve our marketing. We may also permit third parties and service providers to use cookies and similar technologies on our website to better tailor the services, products and advertising on our website and other websites.
7.3 We, along with third-party service providers and business partners, use cookies, tags, and scripts. These technologies help us analyze trends, manage the website, track your activities on the site, and collect statistical information about our user base. We receive individual or aggregated analytics reports from these technologies. This helps us better understand how our website is used, learn which sections of our website you visit, and improve the effectiveness of our advertising and search functions.
7.4 We use cookies to ensure the best performance of our website and to make it easier for you to access our services by remembering your device and preferences. Where we provide a cookie banner or cookie settings tool, you can choose whether to accept optional cookies (such as analytics and advertising cookies).
7.5 If you do not wish to use cookies, you can manage and configure them in your browser's privacy settings, adjust your preferences via the cookie banner (if available), or consult your browser provider to learn how to disable cookies. Disabling cookies may result in certain website features becoming unavailable.
8. Minor's privacy
8.1 Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect Personal Information from children.
8.2 If you are under the age of 18, do not meet the minimum age requirements applicable in your place of residence, or are otherwise subject to legal restrictions that limit your ability to use our website or services, you must not access or use our website or services unless your parent or legal guardian has reviewed this Privacy Policy and has provided consent where required by applicable law.
(a) If we become aware that we have collected Personal Information from a child without valid parental or guardian consent, we will take reasonable steps to delete such information as soon as practicable.
(b) Parents or legal guardians who believe that their child has provided us with Personal Information may contact us using the details set out in section 12 below.
9. How to exercise your privacy rights
You may have certain rights in relation to the personal information we hold about you. These rights are subject to applicable legal requirements and limited exceptions.
9.1 Right to access: You may request access to the personal information that we hold about you. This includes information about the types of personal information we collect, how we use it, and to whom it may be disclosed.
9.2 Right to correction: You may request that we correct personal information we hold about you if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
9.3 Right to request delete or de-identification: You may request that we delete or de-identify your personal information where it is no longer required for a lawful purpose, subject to our legal and regulatory obligations.
9.4 Right to withdraw consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
9.5 Right to make a complaint: If you believe that we have not handled your personal information in accordance with applicable privacy laws, you have the right to lodge a complaint with us.
9.6 How to submit a privacy request: you may submit a request to exercise your privacy rights by contacting us using the contact details set out in the "Contact us" section below. To help us process your request, please provide sufficient information to identify yourself and clearly describe your request. We may need to verify your identity before processing your request.
9.7 Our response to requests: We will respond to your request within [30] days. We may need to verify your identity before processing a request.
9.8 In certain circumstances, we may refuse or limit your request where permitted by law. If we do so, we will provide you with written reasons for the refusal and information about available complaint mechanisms.If you are not satisfied with our handling of your complaint, you can file a complaint with the Office of the Australian Information Commissioner (OAIC):
(a) Website: https://www.oaic.gov.au/
(b) Phone: 1300 363 992
(c) Complaint deadline: Within 12 months from the date you become aware of the issue.
9.9 If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner who may investigate your complaint further.
10. Third party websites and applications
10.1 Our Website may contain links to third-party websites or services that are not owned or controlled by us (“Third Party Website(s)”). We are not responsible for the privacy practices or the content of Third Party Websites, and this Privacy Policy does not apply to your use of them. We encourage you to review the privacy policy of any Third Party Website you visit.
10.2 To provide you with a better product and service experience, our website may use certain third-party technologies, such as scripts, tags, pixels, plug-ins, or similar tools, provided by authorized third-party partners.
10.3 We conduct appropriate security assessments and monitoring of these third-party technologies to help protect the security of personal information. These technologies are primarily used to support core website functionalities, enhance performance, enable analytics, and ensure stable and secure operation of our website.
10.4 We may adjust the types or scope of third-party technologies used on our website from time to time in response to new service requirements or changes in business functions.
10.5 Where required, we will make available updated information regarding the third-party technologies currently used on our website. The third-party technologies presently used on the website are listed below:
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No. |
Name |
Function |
Type of Personal Information to be Collected |
Privacy Policy Link |
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1 |
Shopify |
E-commerce platform providing online store hosting, checkout, payment processing, and order management |
Name, email address, phone number, billing and shipping address, payment information, IP address, device information, order history |
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2 |
Shopify Payments (powered by Stripe) |
Payment processing for transactions |
Name, email address, billing address, payment card information, IP address, transaction data |
https://www.shopify.com/legal/privacy |
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3 |
Google Analytics |
Website analytics and performance measurement |
IP address, device information, browser type, pages visited, usage data, cookies |
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4 |
Google Ads |
Advertising conversion tracking and remarketing |
IP address, cookies, device identifiers, browsing behavior, conversion data |
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5 |
Meta Conversion API |
Server-side conversion tracking |
Email address (hashed), phone number (hashed), IP address, order data |
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6 |
Meta Platforms, Inc. |
Advertising, conversion tracking, and remarketing |
IP address, cookies, device identifiers, browsing behavior, ad interaction data |
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7 |
Klaviyo |
Email and SMS marketing automation |
Name, email address, phone number, purchase history, browsing behavior |
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8 |
Shopify Message / Shopify Forms |
Customer communication and lead collection |
Name, email address, phone number, form submission content |
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9 |
Zendesk |
Customer support and live chat services |
Name, email address, message content, IP address, order-related information |
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10 |
Klarna |
Buy Now, Pay Later (BNPL) payment services |
Name, email address, phone number, billing and shipping address, payment information, IP address, order and transaction data |
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11 |
Growave |
Loyalty program, rewards, referrals, wishlists, and customer engagement |
Name, email address, customer account information, order history, reward points data, browsing behavior |
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12 |
Mailchimp |
Email marketing, newsletter distribution, and marketing automation |
Name, email address, subscription preferences, email engagement data (e.g. opens and clicks), IP address |
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13 |
reCAPTCHA (Google) |
Fraud prevention and abuse detection |
IP address, device information, browser behavior, interaction data |
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14 |
Cloudflare / Shopify CDN |
Website performance optimization, security, and content delivery |
IP address, device information, request logs |
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15 |
SendGrid |
Transactional and system notification emails |
Name, email address, order information, communication metadata (e.g. email delivery status, open data, IP address) |
11. Changes to this Privacy Policy
11.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
11.2 When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this Privacy Policy. Where the changes are material, we will take reasonable steps to notify you in accordance with applicable law. Such notification may include, where appropriate, providing notice by email (where you have provided us with a valid email address), posting a prominent notice on our website or other platforms, or using any other notification method required or permitted by applicable Australian privacy laws.
11.3 We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
12. Contact us
Should you have any questions or comments regarding this Privacy Policy, please feel free to contact us at:
Company name: Navimow (Hong Kong) Trading Limited
Email: support-navimow@rlm.segway.com
Telephone: （+86）010 - 61919088
Adress: Unit 1101, 11/F, Enterprise Square, Tower 1, 9 Sheung Yuet Road,Kowloon Bay, Kowloon, HongKong