Term of Use
Effective date: February 10, 2026
Last Updated: February 10, 2026
These Terms of Use (“Terms”) are a legally binding agreement between Navimow (Hong Kong) Trading Limited (“we”, “us”, or “our”) and you (“User” or “you”). They govern your access to and use of our Australian-facing website https://au.navimow.com/ (“Website”) including any content, functionality, software and services made available through the Website.
By accessing or using the Website and its services, you confirm that you have read, understood, and agree to be bound by the Terms. The Terms apply to all users, visitors, or browsers accessing the Website. The Terms of Use, together with our Privacy Policy, and other terms, policies or notices published on the Website from time to time (“Other Terms”), constitute the entire agreement between you and us in relation to your use of our Website.
Before creating an account on this Website or using our services, you should carefully read and fully understand all the terms and conditions of the Terms, especially those regarding service fees, applicable laws, dispute resolution, the exemption of us from liabilities or restrictions to its liabilities, and your rights and obligations. If you do not agree on these Terms and Other Terms, you must not access or use the Website.
1. Australian consumer law and other mandatory rights
1.1. Nothing in these Terms or any Other Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (“ACL”) (being Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded (“Non-excludable Rights”).
1.2. Where the ACL or another law implies a condition, warranty or guarantee into these Terms and it can lawfully be limited, our liability is limited, at our option, to one or more of the following:
(a) resupplying the relevant services; or
(b) paying the cost of having the services supplied again.
1.3. For product-related consumer guarantees, refunds and warranty matters, please refer to the Terms of Sale.
2. Eligibility and acceptance
2.1. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website.
2.2. By accessing or using our services, you represent and warrant that you are at least 18 years of age, and are otherwise legally qualified to enter into and form contracts under applicable law.
2.3. If you are using our services on behalf of a business, you represent and warrant that you have authority to bind that business.
3. Accounts and security
3.1. To access certain features (e.g., saving preferences, placing orders), you may be required to create an account.
3.2. You represent and warrant that all information you provide is current, complete, and accurate, and agree to update such information as necessary.
3.3. We may suspend or terminate your account and/or your access to the Website where we reasonably believe you have breached these Terms, or where it is reasonably necessary to protect the Website, our systems, our users or third parties.
3.4. You are entirely responsible for maintaining the confidentiality of your password and for all activities under your account. You must notify us immediately of any unauthorized use. We are not liable for any loss arising from unauthorized use of your account, and you may be held liable for losses we incur due to such unauthorized use.
4. License to use
4.1. Subject to your compliance with the Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes.
4.2. This license does not include, and you must not:
4.2.1. republish material from our services including republication on another service, sell, rent or sub-license material from our services;
4.2.2. show any material from our services in public;
4.2.3. reproduce, duplicate, copy or otherwise exploit material on our services for a commercial purpose;
4.2.4. edit or otherwise modify any material on our services;
4.2.5. redistribute material from our services except for content specifically and expressly made available for redistribution;
4.2.6. unless otherwise stated, we and/or our licensors own the intellectual property rights in our services; and material on our services, and all rights not expressly granted in this Agreement are reserved by us.
5. Privacy
5.1. We handle personal information in accordance with our Privacy Policy and applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”), to the extent they apply to us in connection with the Website and our Australian operations.
5.2. If we disclose personal information to overseas recipients we will do so in accordance with the cross-border disclosure requirements in APPs 8 where applicable and as set out in our Privacy Policy.
5.3. If you opt in to receive marketing communications, we will send them in accordance with applicable Australian marketing laws, including the Spam Act 2003 (Cth). Marketing messages will include a functional unsubscribe facility. Service messages may still be sent even if you unsubscribe from marketing communications.
6. Product information and purchasing
6.1. The Website may display information about products available for purchase, including descriptions, images, and prices. This information is provided for your convenience and constitutes an invitation to treat only. It does not constitute a binding offer to sell those products to you.
6.2. A contract of sale between you and us is formed only when we dispatch the product to you and send you a dispatch confirmation email. The specific terms of that contract are detailed in our Terms of Sale.
6.3. All aspects of any purchase transaction, including but not limited to pricing, payment processing, order acceptance, shipping, delivery, returns, refunds, and warranties, are exclusively governed by our separate Terms of Sale and the policies incorporated therein. The Terms of Sale contain the complete contractual terms for any sale, including your statutory rights under the ACL.
7. Prohibitions
7.1. Access to the Website is provided to you on the basis that you must not misuse this Website. Accordingly, you must not use the Website in any way that:
(a) breaches any applicable law or regulation including and without limitation to the ACL, intellectual property laws, and privacy and spam laws;
(b) is misleading, deceptive, fraudulent, defamatory, threatening or otherwise harmful;
(c) interferes with, disrupts, or attempts to gain unauthorised access to the Website, accounts, systems or networks;
(d) maliciously interrupt the purchase of products and/or use of services from the Website;
(e) introduces malware including and without limitation to viruses, trojan horses, worms, logic bombs or other material that is malicious or technologically harmful;
(f) scrapes, data-mines, harvests or extracts data from the Website including by automated means without our prior written consent; or
(g) infringes the rights including and without limitation to privacy or intellectual property rights of any person.
7.2. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any Linked Sites.
8. Smart Product Safety Acknowledgement
8.1. You acknowledge that smart hardware products (e.g., robotic lawn mowers) require careful operation. You are responsible for reading and following all user manuals, safety warnings and instructions provided with the product, and for using the product only in an appropriate environment..
8.2. To the extent permitted by law, we are not responsible for loss or damage resulting from your failure to follow instructions, misuse, unauthorised modification or use of non-approved accessories or parts.
9. Third party links and services
9.1. The Website may contain links to third-party websites or services (“Linked Sites”). We do not control, endorse or accept responsibility for third-party content, products or services. Your access to and use of third-party websites or services is at your own risk and subject to their terms.
10. Disclaimers
10.1. To the maximum extent permitted by law, the Website and Content are provided "as is" and "as available". We do not warrant that the Website will be uninterrupted, secure or error-free, or that any defects will be corrected.
10.2. We may update, change, suspend or withdraw any part of the Website at any time. We do not guarantee that the Website, or any Content on it, will always be available or uninterrupted.
11. Limitation of Liability
11.1. To the maximum extent permitted by law and subject to your Non-excludable Rights, we are not liable for any loss or damage whether in contract, tort (including negligence), statute or otherwise arising out of or in connection with your use of or inability to use the Website, including any indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, loss of data, or business interruption.
11.2. Nothing in these Terms limits or excludes liability for:
(a) breach of Non-excludable Rights;
(b) death or personal injury caused by negligence;
(c) fraud; or
(d) any other liability which cannot be excluded by law.
12. Indemnification
12.1. To the maximum extent permitted by law, you indemnify us and our officers, employees, agents and affiliates against any loss, liability, cost or expense including reasonable legal fees arising from or in connection with your breach of these Terms, your misuse of the Website, or your infringement of any rights of another person.
13. Force Majeure
13.1. Neither party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any term of these Terms (except for any of your obligations to make payments to us hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s ("Impacted Party”) reasonable control, including, without limitation, the following force majeure events (“Force Majeure Event(s)”):
13.1.1. acts of God;
13.1.2. flood, fire, earthquake, other potential disaster(s) or catastrophe(s), such as epidemics, or explosion;
13.1.3. war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest;
13.1.4. government order, law, or actions;
13.1.5. embargoes or blockades in effect on or after the date of this Agreement;
13.1.6. national or regional emergency;
13.1.7. strikes, labor stoppages or slowdowns, or other industrial disturbances;
13.1.8. telecommunication breakdowns, power outages or shortages, lack of warehouse or storage space, inadequate transportation services, or inability or delay in obtaining supplies of adequate or suitable materials; and
13.1.9. other similar events beyond the reasonable control of the Impacted Party. The Impacted Party shall give notice within 10 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized.
13.2. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of 30 consecutive days following written notice given by it under this section 13, the either party may thereafter terminate these Terms upon 5 days’ written notice.
14. Intellectual Property
14.1. To the extent we own the relevant rights (or are authorised by the rights holder) and to the extent available, the content featured on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and arrangement of the Website (collectively, the “Content”), is protected by Australian federal and international copyright, trademark, design, and other applicable intellectual property laws. The intellectual property rights (including and without limitation to copyright and trademark rights) in and to the Content are expressly owned by Navimow (Hong Kong) Trading Limited, trading as “Navimow”, or our duly licensed content providers. No part of the Content may be reproduced, adapted, modified, republished, publicly displayed, distributed, transmitted, or used in any form or by any means without our prior express written permission.
14.2. All trademarks, service marks, trade dress, product names, and logos (including, without limitation, the “Navimow” name and logo) displayed on the Website are valuable assets owned by us, our affiliates, or our licensors, or are used with permission, as applicable. Any use of these trademarks is strictly prohibited without our express written authorisation. Under the ACL, particularly Sections 18 (misleading or deceptive conduct) and 29 (false or misleading representations), it is prohibited to use a trademark in a manner that is likely to mislead or deceive consumers about the affiliation, sponsorship, or origin of goods or services.
14.3. We respect the intellectual property rights of others. If you believe any content on this Website infringes your copyright or other intellectual property rights, please contact us visa email at [support-navimow@rlm.segway.com]. We will process any bona fide infringement notice promptly and in accordance with Australian law.
15. Export Control
15.1. Products sold on this Website are subject to the export control laws of Australia, the United States, and other jurisdictions. You are solely responsible for ensuring that any purchase and subsequent use, transfer, or export of the Products complies with all such laws, including but not limited to the Defence Trade Controls Act 2012 (Australia) and the Export Administration Regulations (United States).
16. Termination
16.1. We may suspend or terminate your access to the Website and/or your account if you breach these Terms or if we reasonably consider it necessary to protect the Website, our systems, our users or third parties.
16.2. You may stop using the Website at any time. Provisions that by their nature should survive termination survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnity and dispute resolution.
17. Governing Law
17.1. These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
18. Dispute Resolution
18.1. If you have a complaint, please contact us using the contact details set out in section 21 below and we will attempt to resolve it promptly and fairly.
18.2. To the maximum extent permitted by law, any dispute, controversy, difference or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its rules of in effect at the time of applying for arbitration. The place of arbitration shall be Beijing. Both Parties further acknowledge and confirm that the arbitral award shall be final and binding upon all Parties, not subject to any appeal; and shall deal with the question of costs of arbitration and all matters related thereto. Enforcement of the award rendered by the arbitrators may be entered into by any court having jurisdiction thereof.
19. Notice
19.1. All notices required or permitted to be given under the Terms must be in writing. We shall give any notice by email sent to the most recent email address, if any, provided by the intended recipient to us. You agree that any notice received from us electronically satisfies any legal requirement that such notice is in writing. You bear the sole responsibility of ensuring that your email address on file with us is accurate and current, and notice to you shall be deemed effective upon the sending by us of an email to that address. You shall give any notice to us by submitting said notice to us at support-navimow@rlm.segway.com.
20. Electronic Communications
20.1. You hereby agree to the use of electronic communications in order to enter into the agreement formed by accepting the Terms, to create other records and to the electronic delivery of notices between you and us with respect to the services and the Terms, including but not limited to, via the Website or over email.
21. Contact Us
For questions about the Terms, contact us at:
Company name: Navimow (Hong Kong) Trading Limited
Email: support-navimow@rlm.segway.com
Telephone: （+86）010 - 61919088
Address: Unit 1101, 11/F, Enterprise Square, Tower 1, 9 Sheung Yuet Road,Kowloon Bay, Kowloon, HongKong